Hi, everyone. I'm new to thie forum.
A couple of years ago I bought a Galaxy S4 from eBay. It was a Sprint phone, flashed to be used at PagePlus, without UICC SIM card, 3G only. It has been working fine on PagePlus (except MMS).
Due to the lack of 4G and hearing the offers by RingPlus, I decided to move to RingPlus. I verified that the MEID and IMEI of the phone on R+ website, they both showed to be fine. So I terminated my PagePlus account, unrooted the phone back to original Samsung ROM for Sprint, and signed up for the Phoenix plan. Everything went well until this point.
I then followed the instruction on R+ website to complete the device activation for Android device (manually provisioning PRL), there's no response when I dialed "##MSL#" (the MSL is correct, as shown on my R+ account). I then tried to perform a PRL update by dialing ##72786#, the phone couldn't be activated. There's a message saying "Because of the type of account you have, we'll need to help you with the task. Please dial *2 from your Sprint phone or call Custom Care at 1-888-211-4727 from another phone so we can assist you."
I checked my MEID and IMEI again, and realized that even though the IMEI does show that it's a Galaxy S4, the MEID is actually associated with a Sanyo 3G phone. The eBay seller must have switched the MEID when flashing it to PagePlus. I didn't realize it until now. When I tried to dial a number using this phone now (after it's terminated from PagePlus), it was directed to Verizon Wireless.
From R+ forum I was told that my current MEID is a "donor MEID". I don't know what the original MEID was. The seller peeled off the sticker inside the phone. I only realized that today too.
So could anyone suggest what should I do? I was told that I need to flashed back to Sprint, but it will be difficult since I don't know the correct MEID. I was recommended to come to XDA to get some advance help. So here I'm.
Thank you very much for your help!
A couple of years ago I bought a Galaxy S4 from eBay. It was a Sprint phone, flashed to be used at PagePlus, without UICC SIM card, 3G only. It has been working fine on PagePlus (except MMS).
Due to the lack of 4G and hearing the offers by RingPlus, I decided to move to RingPlus. I verified that the MEID and IMEI of the phone on R+ website, they both showed to be fine. So I terminated my PagePlus account, unrooted the phone back to original Samsung ROM for Sprint, and signed up for the Phoenix plan. Everything went well until this point.
I then followed the instruction on R+ website to complete the device activation for Android device (manually provisioning PRL), there's no response when I dialed "##MSL#" (the MSL is correct, as shown on my R+ account). I then tried to perform a PRL update by dialing ##72786#, the phone couldn't be activated. There's a message saying "Because of the type of account you have, we'll need to help you with the task. Please dial *2 from your Sprint phone or call Custom Care at 1-888-211-4727 from another phone so we can assist you."
I checked my MEID and IMEI again, and realized that even though the IMEI does show that it's a Galaxy S4, the MEID is actually associated with a Sanyo 3G phone. The eBay seller must have switched the MEID when flashing it to PagePlus. I didn't realize it until now. When I tried to dial a number using this phone now (after it's terminated from PagePlus), it was directed to Verizon Wireless.
From R+ forum I was told that my current MEID is a "donor MEID". I don't know what the original MEID was. The seller peeled off the sticker inside the phone. I only realized that today too.
So could anyone suggest what should I do? I was told that I need to flashed back to Sprint, but it will be difficult since I don't know the correct MEID. I was recommended to come to XDA to get some advance help. So here I'm.
Thank you very much for your help!
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