Learn from my mistake:
My GM-935T was just a few days old when the screen cracked. It was not dropped, thrown or run over by a truck, I simply pressed the home button with my thumb and felt it pop. It cracked on the right edge next to the home key, exactly where I saw a tiny blemish (only visible with a close look and a flashlight).
I've had the 3, 4, 5, 6E and take perfect care of my phones, this is the first time I've had a cracked screen and it certainly seems like a defect.
Here is where you can learn from my mistake:
I took it in to T-mobile since it was only 8 days old and politely asked to talk to the manager about returning it as defective. They instructed me to turn it in to insurance as they would not take it back or exchange it. I mentioned I would send it back to Samsung even though it was purchased through T-mobile and they told me don't even bother, they would not except it because the screen was cracked. They insisted the only option was to turn it in to insurance and pay the 175 deductible. Needing a replacement quickly, I took their advice and turned it in to insurance. DO NOT do this if you feel the phone is defective. Defective phones must go through Samsung for repair/replacement.
After I received my replacement from insurance, I thought this really isn't right I'm out 175 bucks on a phone that was 8 days old and it would be different if I caused the problem.. I contacted Samsung and you guessed it, they need the phone sent to them in order to validate it was defective. Learn from my ignorance folks!
My GM-935T was just a few days old when the screen cracked. It was not dropped, thrown or run over by a truck, I simply pressed the home button with my thumb and felt it pop. It cracked on the right edge next to the home key, exactly where I saw a tiny blemish (only visible with a close look and a flashlight).
I've had the 3, 4, 5, 6E and take perfect care of my phones, this is the first time I've had a cracked screen and it certainly seems like a defect.
Here is where you can learn from my mistake:
I took it in to T-mobile since it was only 8 days old and politely asked to talk to the manager about returning it as defective. They instructed me to turn it in to insurance as they would not take it back or exchange it. I mentioned I would send it back to Samsung even though it was purchased through T-mobile and they told me don't even bother, they would not except it because the screen was cracked. They insisted the only option was to turn it in to insurance and pay the 175 deductible. Needing a replacement quickly, I took their advice and turned it in to insurance. DO NOT do this if you feel the phone is defective. Defective phones must go through Samsung for repair/replacement.
After I received my replacement from insurance, I thought this really isn't right I'm out 175 bucks on a phone that was 8 days old and it would be different if I caused the problem.. I contacted Samsung and you guessed it, they need the phone sent to them in order to validate it was defective. Learn from my ignorance folks!
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